Enterprise Software Demands Enterprise Support

At Cased Dimensions, we believe exceptional software deserves exceptional support.

The Cased Dimensions platform orchestrates critical business operations, connecting people, AI, enterprise applications and business processes. When these services underpin day-to-day operations, responsive and knowledgeable support isn’t an optional extra—it’s essential.

That’s why every Cased Dimensions customer receives Enterprise Support as standard.

Unlike many software providers, we don’t offer multiple support tiers or restrict customers based on the size of their subscription. Every customer has access to the same experienced engineers, the same commitment to service and the same enterprise-focused support model.

Support Built for Mission-Critical Operations

Our support team understands that enterprise platforms don’t simply process transactions—they enable organisations to deliver services, meet regulatory obligations and keep business operations running.

Whether you are automating enterprise workflows, integrating business-critical applications or deploying AI-powered services, our engineers are available to help you maintain a secure, resilient and reliable platform.

Support includes assistance with:

• Platform operation and technical issues
• Enterprise integrations and APIs
• Workflow automation and orchestration
• AI-enabled services and platform capabilities
• Product configuration and administration
• Platform updates and best practice guidance

One Enterprise Standard

Every Cased Dimensions customer benefits from:

• Unlimited support requests
• Support Portal, Email and Telephone access
• Experienced enterprise platform engineers
• Priority handling of critical production incidents
• Defined service response commitments
• Ongoing product expertise and guidance

Business-critical Priority 1 incidents receive a 24×7 initial response target, ensuring urgent issues are addressed whenever they occur.

A Partnership, Not Just a Helpdesk

Our role extends beyond resolving incidents.

We work closely with customers to help them optimise platform performance, improve operational resilience and maximise the value of their investment in Cased Dimensions. Our objective is to build long-term partnerships that support successful enterprise transformation—not simply close support tickets.

Enterprise by Design

Every organisation using Cased Dimensions relies on the platform to deliver important business outcomes.

For that reason, every customer receives the same Enterprise Support experience, regardless of organisation size or deployment scale.

There are no Bronze, Silver or Gold support packages.

No reduced service levels.

No premium support upgrades.

Just one consistent commitment to delivering the level of service that enterprise organisations expect.

Contact Support

If you require assistance, our Enterprise Support team can be contacted through the Cased Dimensions Customer Portal or by using the contact details provided with your subscription.

For detailed service definitions, support commitments, response targets and customer responsibilities, please refer to the Cased Dimensions “Customer Success & Support Schedule”.

Support is part of our product philosophy.  Every Customer Receives Enterprise Support.  We are not trying to win customers by offering a cheaper support tier — we build long-term enterprise relationships where every customer receives the same high standard of care.

For more information, please see our “Customer Success & Enterprise Support” Schedule.