Lothian Pension Management – IT Support & Migration
Secure IT by Design.
Trusted When It Matters Most.
Case Study: Empowering Lothian Pension Fund with Cased Dimensions & Microsoft Solutions
Client Overview
Lothian Pension Fund (LPF): A key player managing pension portfolios for the City of Edinburgh Council and numerous other employers. LPF’s operations require a reliable and secure IT infrastructure to ensure uninterrupted, high-quality service delivery.
The Challenge: Modernising LPF’s IT Infrastructure
LPF faced a critical digital transformation challenge—migrating from their existing IT infrastructure to a secure, cloud-based ecosystem. The transition demanded careful planning and execution, including disentangling data from ongoing services and introducing new processes that adhered to modern standards. Key challenges included:
- Developing ITIL Best Practices: Establishing optimised workflows and ensuring financial compliance within Microsoft Azure.
- Implementing Advanced Telephony: Deploying an efficient contact centre and telephony system for improved internal and external communications.
- Delivering the Transformation Amidst COVID-19: Successfully managing the program during pandemic-induced restrictions and remote work.
Our Tailored Solution
Key Services Delivered:
- Infrastructure Development: Created a greenfield infrastructure, covering network, storage, licensing, custom applications, web hosting, and telephony services.
- Support & Maintenance: Provided comprehensive support through helpdesk services, ongoing maintenance, real-time monitoring, and asset management.
- Cloud Migration: Designed and implemented a cloud-based environment using Microsoft Azure.
- Compliance & Security: Attained Cyber Essentials and Cyber Essentials Plus certifications, ensuring robust financial and operational compliance.
- Training & Enablement: Conducted internal workshops and delivered detailed training sessions using Microsoft Teams to upskill LPF staff.
Implementation Approach:
- Testing and Validation: Conducted rigorous system and user acceptance testing using detailed plans and scripts.
- Stakeholder Engagement: Collaborated closely with LPF stakeholders and third-party testers to validate functionality and ensure all deliverables met expectations.
- Outcome-Focused Design: Applied a streamlined design philosophy, making solutions intuitive for both technical teams and business users.
- Tailored Training: Delivered customized training sessions, empowering LPF’s internal experts to efficiently manage the new contact centre and IT systems.
Microsoft Core Themes: Driving Digital Transformation
- Security & Compliance: LPF’s environment was reinforced with advanced security technologies, threat detection systems, and traffic management. Achieving Cyber Essentials certifications highlighted their commitment to maintaining stringent security standards.
- Flexibility & Scalability: Microsoft Azure’s capabilities provided a scalable infrastructure, enabling LPF to seamlessly integrate new financial systems and automation processes.
- Collaboration & Efficiency: The integration of Microsoft Teams transformed LPF’s collaboration processes, improving productivity and communication across teams.
Impactful Results
- Future-Proofed Operations: LPF’s upgraded environment supports ongoing innovation, ensuring they remain agile and competitive.
- Enhanced Security & Compliance: Securing Cyber Essentials and Cyber Essentials Plus certifications guarantees adherence to critical financial and operational standards.
- Increased Operational Efficiency: Advanced telephony and contact centre solutions, managed via Microsoft Teams, enabled smoother day-to-day operations.
- Innovation & Automation: The deployment of new finance systems and automated processes equipped LPF to harness the latest security and productivity advancements.
Client Feedback
“The environment delivered has allowed us to adapt to technological advancements while maintaining the highest levels of security and compliance. The collaboration and support throughout the program have been instrumental in achieving our operational goals during a challenging period.”
— Representative, Lothian Pension Fund