Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

// our IT Support service

Secure IT Support Services

Cased Dimensions is your trusted IT support partner—ready to support your business today, tomorrow, and in any crisis. Whether it’s managing your private infrastructure or cloud provider, securing your emails and data, or ensuring seamless network and backup solutions, we’ve got you covered. From cyber security to third-party integrations, and from PCs and mobile devices to printers and peripherals—even that elusive cable you can never find—we handle it all, so you can focus on what matters most: growing your business.

With 15+ years of experience delivering security for secure government and enterprises, we align with Industry Standards & Best Practices to provide proactive, secure, and scalable IT Support Services.

Why Choose Cased Dimensions IT Support Services?

    • Proactive Threat Detection: We monitor and mitigate risks before they escalate into business disruptions.
    • Comprehensive IT & Cyber Support: Tailored solutions whether on-premises, in the cloud, or hybrid.
    • Expertise You Can Trust: Supporting business with 50 users to enterprise with over 200,000 users, our team brings unparalleled experience in managing secure environments.
    • Cybersecurity & Compliance: Improve your business’s Cyber Security Score from 35% to above 70% with Cased Dimensions.
    • Empowered by Our Cloud Platform: Enabling process excellence, automation, and rapid integration.
    • Zero-Code Portal Creation: Supporting business language workflows with seamless self-service integration.
    • Blended ITIL & DevOps Approach: The best of both worlds—structured governance with agility in delivery.

Secure your operations with confidence. Explore our industry-leading service below.

IT Service Desk

Our IT Service Desk serves as the Single Point of Contact (SPOC) for all IT-related issues 24x7x365.

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Incident & Problem Management

We proactively identify and resolve IT disruptions before they impact business operations.

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ITIL vs DevOps

Our hybrid ITIL & DevOps approach ensures that services evolve dynamically while adhering to structured IT
governance.

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Cloud & Hybrid Support

We provide expert IT support for cloud, on-prem, web services and hybrid environments, ensuring optimized performance, cost efficiency, and security compliance.

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Capacity Management

Effective Capacity Management ensures that IT resources are optimized to meet current and future business demands.


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Continual Service Improvement (CSI)

At Cased Dimensions, we embed Continual Service Improvement (CSI) within IT Support to ensure ongoing optimization and enhancement of IT operations.

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Cloud Platform

Designed for businesses that demand efficiency, scalability, and seamless integration, our platform accelerates digital transformation by bridging legacy systems and modern cloud environments—all within rapid timescales.

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Expert Support empowered by Automation

At Cased Dimensions, we combine cutting-edge automation with a highly skilled Operations Team, including an in-house development team, to deliver unmatched IT support.

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Self-Service Portal & Catalogue

Reduce Service Desk Overload & Automate IT Requests, Ticket Classification and Automate a fix where an issue repeats. IE: password reset.


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Change & Release Management

We ensure business aligned risk-mitigated IT changes

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IT Asset & Configuration Management

Gain full visibility and control over your IT infrastructure, ensuring assets remain compliant, secure, and up to date.

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FTSE 100 Client Reviews
Clients have engaged us to review their configurations and improve their Service Capability — even where we do not operate their environment.
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Frustrating 3rd Party Pen Testers
Clients pay third-party security firms annually to PEN test us, and testers frequently state they are frustrated because we are secure.
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CLIENT CASE STUDIES
Visit our many client references to see how we drive globally leading expertise across industries.
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PORTAL & AI AUTOMATION
Portal & AI based Automation, allowing 70%+ of tickets to be automatically created and classified to streamline service and cost.
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Cloud Resolution
Cloud Platform automation ensuring issues are resolved without human intervention where a root cause fix is understood.
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Leading Secure & Scalable IT Support

Ensure your IT operations remain resilient, efficient, and agile. Cased Dimensions blends ITIL and DevOps methodologies to provide the expertise and technology needed to navigate the complexities of today’s cybersecurity and IT landscape with confidence. Our Cloud Platform is the key enabler of this integration, allowing businesses to achieve both stability and speed in IT operations.

Contact us today to discuss how we can improve your IT support, cybersecurity compliance, and IT agility.