VOIP Services London Migration & IT Support
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Lothian Pension Fund (LPF): A key player managing pension portfolios for the City of Edinburgh Council and numerous other employers. LPF’s operations require a reliable and secure IT infrastructure to ensure uninterrupted, high-quality service delivery.
Modernising LPF’s IT Infrastructure
LPF faced a critical digital transformation challenge—migrating from their existing IT infrastructure to a secure, cloud-based ecosystem. The transition demanded careful planning and execution, including disentangling data from ongoing services and introducing new processes that adhered to modern standards. Key challenges included:
- Developing ITIL Best Practices: Establishing optimised workflows and ensuring financial compliance within Microsoft Azure.
- Implementing Advanced Telephony: Deploying an efficient contact centre and telephony system for improved internal and external communications.
- Delivering the Transformation Amidst COVID-19: Successfully managing the program during pandemic-induced restrictions and remote work.
Services Required
- Greenfield infrastructure for network, storage, licensing, bespoke applications, web hosting, telephony, contact centre, hardware provision and asset management, and support including helpdesk, maintenance, and monitoring.
- Severing data from an existing and continuing operational and service model.
- Development of new processes and services such as ITIL best practices, Cloud Services, financial compliance, contact centre and telephony.
- Programme delivery during lockdown and mid pandemic.
Challenges
- Severing data from an existing and continuing operational and service model.
- Development of brand-new processes and services such as ITIL best practices, Azure estate financial compliance, contact centre and telephony.
- Programme delivered during lockdown and mid pandemic.
Implementation
- Our experience in providing test plans and test scripts allowed system and user acceptance testing to take place following implementation.
- Our tried and tested planning process engaged key business users and third-party penetration testers, who seamlessly followed the structure to validate access, control, security and functionality was aligned to the deliverables of the programme.
- Working in partnership with LPF stakeholders we utilised internal training platforms, workshops, Teams sessions and a series of literature to present users to the range of solutions, where training was required.
Approach
Our partnership approach from the start meant that we were able to work closely with the LPF team to fully understand their business needs.
Through short, detailed workshops, we identified core operational requirements and converted them into practical solutions within the design.
Our design approach details the platform outcomes in a very simple way, allowing business users and IT owners to understand.
Solution
Industry leading technologies were interrogated for threat protection, traffic & network management and operational services. Through detailed and documented low level design, configured, tested and implemented to ensure functionality, security and best value.
Design stages included the low-level design and implementation of telephony services through the use of Microsoft Teams powered by Service Board Controllers.
By simplifying LPF’s needs our technical architects were able to provide solution designs that allowed the necessary integration of these services, handing configuration of the contact centre to the businesses in house experts, who can quickly and easily manage internally.
Results
The environment delivered to LPF has allowed them to continue to develop in line with technological advances, safe in the knowledge that it is future proof to remain agile in their business sector.
LPF have gone on to integrate new finance systems, automation processes utilising advances security features.
LPF have also gone on to achieve both Cyber Essentials and Cyber Essentials plus for their estate, cementing their needs to provide compliance for financial authorities who govern them.
Get Started with VoIP Services London Today
Get Started with VoIP Services London Today Partnering with Cased Dimensions gives you access to a dedicated team that understands the importance of secure, reliable IT systems. Our VOIP services London offerings are backed by award-winning service delivery and a client-first mindset.
From initial consultation to implementation and ongoing support, we work closely with your team to ensure smooth transitions and long-term performance.
Reach out today to start your journey toward stronger, smarter IT infrastructure.
Secure IT by Design.
Trusted When It Matters Most.