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Expert Support

// Why Cased Dimensions is Your Trusted IT Support Partner

Expert IT Support - Experience. Expertise. Innovation.

For over 15 years, Cased Dimensions has been at the forefront of expert IT support, delivering best-in-class solutions to government, enterprises, and businesses.

Unlike traditional providers, we blend engineering, development, and automation to create an IT support experience that is secure, efficient, and future-proof.

Government-Grade Security & Compliance

Security is at the heart of everything we do. Having worked within secure government environments for over a decade, we operate within proven security frameworks that ensure compliance, risk mitigation, and airtight infrastructure.

When it comes to protecting sensitive data and IT operations, our expertise is unparalleled.

Microsoft-Product Engineering & Dev

We don’t just use Microsoft technology—we help build it. Our in-house developers have worked alongside Microsoft’s Product Team in Redmond for 10+ years, an opportunity that only a handful of partners globally ever receive. This means our developers aren’t just experts—they’re innovators who understand Microsoft platforms at a fundamental level, ensuring our clients always receive cutting-edge support.

Beyond Traditional: Engineering + Dev

At Cased Dimensions, our IT support team is made up of seasoned engineers, developers, and architects—not just service desk agents. Because we have both development and infrastructure expertise in-house, we provide full-stack support, including:

    • Web services from vendors
    • Cloud platforms
    • Databases
    • Networking and infrastructure

This means you get end-to-end IT support from specialists who truly understand every layer of your IT environment.

Automation & Integration at Speed

Unlike other IT support providers, we don’t rely on outdated, manual processes—we’ve built our own Cloud Platform to automate and integrate IT services at unmatched speed:

  • 🌍 Enterprise-Grade Automation – Streamlines and accelerates IT service delivery

  • 🚀 Portal & Service Catalogue – Automates 70%+ of ticket creation including classification

  • 🔄 Rapid Integration & Deployment – Ensuring businesses stay agile and efficient

By reducing manual workloads, our engineers focus on high-value tasks, with a team structure that is heavily weighted in Tier 2, Tier 3, and Design Architecture. This ensures faster resolution times, strategic IT improvements, and long-term IT resilience.

Microsoft Consulting
Microsoft Consultancy has resold our services to their clients, recognizing our expertise in secure IT environments.
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FTSE 100 Client Reviews
Clients have engaged us to review their configurations and improve their Service Capability — even where we do not operate their environment.
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Frustrating 3rd Party Pen Testers
Clients pay third-party security firms annually to PEN test us, and testers frequently state they are frustrated because we are secure.
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CLIENT CASE STUDIES
Visit our many client references to see how we drive globally leading expertise across industries.
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PORTAL & AI AUTOMATION
Portal & AI based Automation, allowing 70%+ of tickets to be automatically created and classified to streamline service and cost.
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Why Choose Cased Dimensions?

      • 15+ years of experience delivering expert IT support to enterprises & government
      • Proven track record in secure environments with 10+ years working within regulated frameworks
      • Deep collaboration with Microsoft’s Product Team for over a decade
      • End-to-end IT expertise spanning development, engineering, infrastructure, and networking
      • Proprietary Cloud Platform & Automation Capabilities that redefine IT service efficiency
      • A highly skilled IT team, focused on high-level problem solving & innovation

Let’s Talk IT Excellence

Your business deserves an IT support partner that does more than just fix issues—it deserves a team that innovates, automates, and elevates IT operations to the next level.

Let’s discuss how Cased Dimensions can transform your IT support strategy. Contact us today!