Expert IT Support
Secure IT by Design.
Trusted When It Matters Most.
Expert IT Support - Experience. Expertise. Innovation.
For over 15 years, Cased Dimensions has been at the forefront of expert IT support, delivering best-in-class solutions to government, enterprises, and businesses.
Unlike traditional providers, we blend engineering, development, and automation to create an IT support experience that is secure, efficient, and future-proof.
Government-Grade Security & Compliance
Security is at the heart of everything we do. Having worked within secure government environments for over a decade, we operate within proven security frameworks that ensure compliance, risk mitigation, and airtight infrastructure.
When it comes to protecting sensitive data and IT operations, our expertise is unparalleled.
Microsoft-Product Engineering & Dev
We don’t just use Microsoft technology—we help build it. Our in-house developers have worked alongside Microsoft’s Product Team in Redmond for 10+ years, an opportunity that only a handful of partners globally ever receive. This means our developers aren’t just experts—they’re innovators who understand Microsoft platforms at a fundamental level, ensuring our clients always receive cutting-edge support.
Beyond Traditional: Engineering + Dev
At Cased Dimensions, our IT support team is made up of seasoned engineers, developers, and architects—not just service desk agents. Because we have both development and infrastructure expertise in-house, we provide full-stack support, including:
- Web services from vendors
- Cloud platforms
- Databases
- Networking and infrastructure
- Web services from vendors
This means you get end-to-end IT support from specialists who truly understand every layer of your IT environment.
Automation & Integration at Speed
Unlike other IT support providers, we don’t rely on outdated, manual processes—we’ve built our own Cloud Platform to automate and integrate IT services at unmatched speed:
🌍 Enterprise-Grade Automation – Streamlines and accelerates IT service delivery
🚀 Portal & Service Catalogue – Automates 70%+ of ticket creation including classification
🔄 Rapid Integration & Deployment – Ensuring businesses stay agile and efficient
By reducing manual workloads, our engineers focus on high-value tasks, with a team structure that is heavily weighted in Tier 2, Tier 3, and Design Architecture. This ensures faster resolution times, strategic IT improvements, and long-term IT resilience.
Why Choose Cased Dimensions
- Microsoft Consultancy has resold our services to their clients, recognising our expertise in secure IT environments.
- Clients have engaged us to review their configurations and improve their Service Capability—even where we do not run their environment.
- Clients pay third-party security firms annually to PEN test us, and testers frequently state they are frustrated because we are secure.
- Visit our many client references to see how we drive globally leading expertise across industries.
- Portal-based Automation, allowing 70%+ of tickets to be automatically created and classified to streamline service and cost.
- Cloud Platform automation ensuring issues are resolved without human intervention where a root cause fix is understood.
Let’s Talk IT Excellence
Your business deserves an IT support partner that does more than just fix issues—it deserves a team that innovates, automates, and elevates IT operations to the next level.
Let’s discuss how Cased Dimensions can transform your IT support strategy.
Secure IT by Design.
Trusted When It Matters Most.