Portal Self Service
Secure IT by Design.
Trusted When It Matters Most.
Self-Service Portal including AI and Automation
At Cased Dimensions, we empower businesses with a Self-Service Portal and a comprehensive Service Catalogue—built from our experience working with some of the world’s largest enterprises.
Our pre-configured, rapidly deployable self-service catalogue enables businesses to automate call logging and classification, significantly reducing manual effort and improving efficiency.
Why Our Self-Service Portal?
- Reduce Service Desk Dependency – Free up resources by shifting users to self-service.
- 70%+ Calls Logged via Portal – Proven results—less time on the phone, more automation.
- Rapid Deployment – Our experience allows us to implement automation quickly and effectively.
- Service Catalogue exists due to our experience which will adress 60%+ of your requirements – preconfigured.
- Do the Math! – With fewer calls reaching the Service Desk, your IT team can focus on higher-value tasks.
By automating IT support requests, we ensure faster resolution times, lower operational costs, and improved user experiences—giving your business the efficiency boost it deserves. Due to this, our support Engineers are more highly skilled and supported by World Class leading developers.
Take Control of IT Support Today
Ready to transform your IT Service Desk with automation and self-service? Let’s make it happen.
Contact us today to see how we can help.
Why Choose Cased Dimensions
- Microsoft Consultancy has resold our services to their clients, recognising our expertise in secure IT environments.
- Clients have engaged us to review their configurations and improve their Service Capability—even where we do not run their environment.
- Clients pay third-party security firms annually to PEN test us, and testers frequently state they are frustrated because we are secure.
- Visit our many client references to see how we drive globally leading expertise across industries.
- Portal-based Automation, allowing 70%+ of tickets to be automatically created and classified to streamline service and cost.
- Cloud Platform automation ensuring issues are resolved without human intervention where a root cause fix is understood.
Let’s Talk IT Excellence
Your business deserves an IT support partner that does more than just fix issues—it deserves a team that innovates, automates, and elevates IT operations to the next level.
Let’s discuss how Cased Dimensions can transform your IT support strategy.
Get started with Secure IT Support Today
Secure IT by Design.
Trusted When It Matters Most.