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Secure Gov IT Support Service

Secure IT by Design.
Trusted When It Matters Most.

// Delivering Secure and Efficient IT Solutions for a UK Public-Private Partnership

Client Overview for Secure IT Support Services

A leading UK-based multinational construction and facilities management company specializing in infrastructure projects through public-private partnerships (PPPs). Partnered with a global leader in food services, they aimed to improve workplace environments, enhance dining experiences, and ensure efficient facility operations for the UK Central Government.

The Challenge

Managing canteen services for over 700 government buildings across the UK, including iconic heritage sites like Edinburgh Castle, posed several challenges:

  • High Costs and Delays: The initial plan to use a dark fibre network was deemed impractical due to prohibitive costs, lengthy installation timeframes, and access restrictions in heritage properties.
  • Critical Requirements: The client required a reliable and scalable network with guaranteed installation timelines and services for HR, email, and office operations.
  • Strict Compliance: Full adherence to IL3 and PCI standards was mandatory due to sensitive government data and payment processes.
  • Comprehensive Management: The client needed an experienced partner to oversee the design, deployment, and initial support of the entire IT infrastructure.

The Solution

Cased Dimensions delivered an innovative, cost-effective redesign leveraging Microsoft technologies and a secure ADSL-based network:

1. Network Redesign:

  • ADSL Network Deployment: Replaced the expensive dark fibre network with an ADSL solution, ensuring faster and cost-effective installations.
  • Infrastructure Setup: Installed cabinets, ducting, and cabling to connect canteen tills and HR areas, meeting stringent IL3 and PCI standards.

2. Microsoft-Centric Infrastructure:

  • Office 365 and Azure Integration: Designed and deployed an infrastructure meeting security compliance while enhancing collaboration and operational efficiency.
  • Secure HR and Office Solutions: Implemented a seamless platform for internal operations, allowing for real-time collaboration and data management.

3. Security and Compliance:

  • Independent Penetration Testing: Validated the secure environment through independent testers, ensuring no vulnerabilities.
  • Fire Safety Enhancements: Redesigned LAN and cabling systems post-Grenfell Tower incident to meet updated fire safety standards, including fire-resistant ductwork and circuit integrity improvements.

4. Comprehensive Project Management:

  • Nationwide Logistics Coordination: Managed procurement and logistics through seven UK warehouses, ensuring on-time delivery of components.
  • Pre-Deployment Testing: Centralized the build and testing of network devices, accelerating on-site installations.

5. Asbestos Management:

Proactive Safety Measures: Identified and mitigated asbestos risks in older buildings, adhering to strict safety protocols without delaying project timelines.

Key Themes

1. Scalability and Agility:

  • Microsoft Azure and Office 365 provided flexible, scalable solutions that adapted to the client’s evolving needs.

2. Operational Excellence:

  • Streamlined deployment processes and centralized logistics ensured the project stayed on track and within budget.

3. Security and Compliance:

  • Independent penetration testing confirmed robust security measures, exceeding IL3 and PCI requirements.

4. Resilience and Innovation:

  • Agile adjustments to meet updated fire safety standards and handle unexpected challenges like asbestos reinforced Cased Dimensions’ reputation for reliability.

Results & Impact

1. Timely Delivery:

  • The project was completed on schedule, with over 700 canteen sites operational.
  • Avoided potential negative press due to delays in public service delivery.

2. Regulatory Excellence:

  • Achieved immediate accreditation for security and compliance.
  • Independent testers praised the network’s robustness and reported no security issues.

3. Enhanced Collaboration:

  • Delivered a modern, secure Office 365 and Azure platform, enabling efficient HR and office operations.

4. Cost and Time Savings:

  • Replaced the costly dark fibre network with a feasible ADSL solution, significantly reducing expenses and installation times.

5. Adaptability and Problem Solving:

  • Effectively addressed asbestos and new fire safety regulations, maintaining project momentum without delays.

Client Feedback

“Cased Dimensions’ ability to deliver under tight deadlines and challenging circumstances was outstanding. Their innovative solutions, combined with a productised approach to security and compliance, ensured the success of this critical project. Their expertise in Microsoft technologies and commitment to excellence made them an invaluable partner.” – CIO, Client

Conclusion

This case study demonstrates how Cased Dimensions successfully leveraged Microsoft and Cisco technologies to deliver a critical IT project for the UK Central Government. By overcoming complex challenges with innovative designs, strict compliance adherence, and expert project management, they ensured timely delivery, operational efficiency, and risk mitigation—solidifying their status as a trusted IT partner.

Secure IT by Design.
Trusted When It Matters Most.

Contact us today.