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Secure Gov Cloud Migration & IT Support

Secure IT by Design.
Trusted When It Matters Most.

// cloud migration and it support services

Ensuring Business Continuity for a UK-Based Facilities Management Company

ASPIRE – A leading UK-based facilities management company serving the UK Government, the client relied on a robust and reliable IT infrastructure to support approximately 2,000 IT users across critical operations.

The Challenge: Navigating an IT Crisis

The client faced an unexpected and urgent challenge when their existing IT service provider went into liquidation. With core IT services at risk, the company urgently needed a solution to:

  • Stabilise IT services to prevent operational disruptions and reputational damage.
  • Implement an ITIL-compliant service desk.
  • Define and align Tier 1, Tier 2, and Tier 3 support responsibilities.
  • Maintain IL3 security compliance, a non-negotiable for government contracts.
  • Transition from an outdated on-premises platform to a scalable Office 365 environment.

The stakes were high: failure to act quickly could impact critical services, damage public trust, and result in negative media exposure.

The Solution: Rapid Response, Seamless Execution

Cased Dimensions stepped in as a trusted IT partner, leveraging expertise in delivering secure, scalable, and compliant IT environments. Within two weeks—even as contract negotiations were ongoing—Cased Dimensions had stabilized operations and laid the groundwork for a long-term transformation.

Rapid Stabilization of IT Operations

  • Deployed an ITIL-Compliant Service Desk: The service desk was operational within two weeks, ensuring structured incident, problem, and change management.
  • Defined Support Responsibilities: Clear roles were established across Tier 1, Tier 2, and Tier 3 teams, ensuring efficient resolution of technical issues.
  • Network Collaboration: Partnered with a third-party network provider to temporarily manage LAN, WAN, and telephony services. Cased Dimensions assumed full responsibility for these services after two years.

Migration to Modern IT Solutions

  • Office 365 Transition: Designed and executed a seamless migration from on-premises infrastructure to Office 365, improving collaboration and scalability.
  • User Training and Data Migration: Delivered comprehensive training and data migration to minimize disruptions.
  • IL3 Security Compliance: Ensured strict adherence to security requirements, protecting sensitive government data throughout the migration.

Comprehensive IT Services: Driving Operational Excellence

Cased Dimensions delivered a holistic range of IT services, ensuring uninterrupted business continuity:

  • Secure Data Centers: Managed third-party data centers, safeguarding operational integrity.
  • Server and Storage Management: Oversaw procurement, virtualization, and patch management.
  • Email Management: Maintained high-availability Exchange environments to support end users.
  • Database Services: Provided DBA support for performance tuning, backup and recovery, and application integration.
  • Backup and Recovery: Implemented enterprise-wide backup and recovery protocols.
  • Resilient Infrastructure: Delivered a 99.99% available infrastructure, with bi-annual resilience testing.
  • ITIL-Based Service Desk: Operated a comprehensive service desk handling incidents, problems, and changes.
  • Service Level and Capacity Optimization: Ensured services met performance targets while scaling with demand.
  • Availability and Continuity Planning: Proactively prepared for potential disruptions through resilience and continuity management.
  • Security and Supplier Oversight: Maintained IL3 security compliance while managing third-party supplier alignment.
  • Change, Release, and Deployment Management: Minimized disruptions during upgrades and new implementations.
  • Knowledge and Configuration Management: Maintained an accurate CMDB and knowledge base to accelerate issue resolution.
  • Access and Release Control: Effectively managed user access, software releases, and hardware deployments.

Continual Service Improvement

Cased Dimensions applied a commitment to continuous improvement across all services, regularly monitoring performance and making enhancements to stay ahead of evolving client needs and industry best practices.

Microsoft Core Themes: Driving the Transformation

    • Security and Compliance: Achieved flawless IL3 compliance, verified by external auditors during annual reviews.
    • Scalability and Agility: Enabled scalable, cloud-based operations through Office 365 migration.
    • Operational Excellence: Maintained a resilient IT environment with 99.99% uptime, ensuring business continuity.
    • Collaboration and Integration: Fostered seamless collaboration with third-party providers, ensuring an integrated and cohesive IT ecosystem.

Results and Impact: Business Continuity Secured

  1. Rapid Stabilization:
    • An operational ITIL-compliant service desk was deployed within two weeks, restoring stability and confidence.
  1. Seamless Cloud Transition:
    • Successful migration to Office 365 improved productivity and collaboration.
  1. Enhanced Security and Compliance:
    • Maintained IL3 compliance with zero security lapses, earning praise from auditors.
  1. Operational Reliability:
    • Delivered a highly available infrastructure, with rigorous resilience testing ensuring continuous operations.
  1. Streamlined Collaboration:
    • Efficient coordination with third-party providers kept the IT environment running smoothly.

Client Testimonial

“Cased Dimensions provided a trusted partnership, stepping in during a critical period to stabilise our IT operations and ensure continuity. Their expertise in Microsoft technologies and commitment to security compliance gave us confidence and peace of mind.” – Representative, UK-Based Facilities Management Company

Conclusion: Trusted Leadership in IT Continuity

This case demonstrates how Cased Dimensions combined rapid action, deep technical expertise, and a focus on security to deliver exceptional results under pressure. By stabilizing IT operations and enabling a smooth transition to a modern, scalable infrastructure, the client not only met their immediate needs but also positioned themselves for long-term success.

Cased Dimensions: The partner you can trust when Security, IT continuity and operational excellence are non-negotiable.

Secure IT by Design.
Trusted When It Matters Most.

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